Returns Policy | Plant Alone Nutrition
We hope you never have to return a product to us. However, if you do, we want the process to be simple and hassle free as possible. You have 30 days to return your order which begins the moment you receive your order. All you have to do when you receive your item, is simply check it as soon as possible following delivery and before use. All items must be returned unused and in the original packaging they were in when delivered. Please contact us to receive a Return Merchandise Authorisation number and then return the product within 30 days of its arrival. Shipping is paid for and arranged by the sender. Once returned, all products are checked internally that they are unused and undamaged. We can then refund the price of your item within 1-3 working days of receipt.
Damaged or Faulty Items
Please accept our apologies if you have received an item that is damaged or faulty. We do take care to ensure items dispatched safely from our warehouse. Please contact us and tell us exactly what the fault is and as soon as possible after discovering the fault and we will advise what to do next.